A Year in Review

Sebastien Tondeur Chief Executive Officer, MCI Group

2017 has been a very good year for us in terms of focused growth, as we have increased our market strength in key markets like the United States with targeted company acquisitions.

Our commitment towards enhancing the strategic and economic impact of our clients’ association and corporate events around the world remains a key priority for our business. In this spirit, we have launched the Strategic Meetings, Conventions and Incentives platform, which includes an impactful array of strategic and tactical solutions along the entire events value chain, serving both associations and corporations.

We understand that delivering a memorable customer experience is becoming a key business opportunity. In reponse to increasing customer demands for more strategic, creative and immersive experience marketing programmes, we, as industry leaders, aim at applying our strategic engagement and activation solutions to build experiences that foster change, inspire and educate audiences and enhance your business performance throughout 2018.

About Us

MCI is an independently owned company with headquarters in Geneva, Switzerland and a global presence. Our +2,300 professionals in 60 offices and 31 countries work with clients across Europe, the Americas, Asia-Pacific, India, the Middle East and Africa.

Our business is founded on the human insight: When people come together magic happens. Bringing people together to build communities and creating experiences is the DNA of our company.

  • +30 Years of experience
  • 500attendees +2,300 Talents
  • 16031_verzameling pictogrammen_annual report deel 2 60 Offices worldwide
  • Over 6,000 events and projects managed annually
  • 2,7 Million hotel nights booked
  • 500attendees 1,2 Million event attendees

Our Value to Clients

Roger Tondeur Chairman & President, MCI Group

Our vision, day-to-day operations and relationships with partners and suppliers are cemented by the core values of living by growth, promoting entrepreneurship, believing in people and building fair relations.

Understanding people, what drives them, how to build their own offline & online communities and create impactful experiences is the DNA of our company. The power of human interactions is and will continue to be at the centre of our value proposition and is the main driver of how we chose to approach our existing and new customers coming from a variety of industries.

What We Do

With the understanding of our customers’ strategic objectives, we combine our global expertise to create powerful and innovative experiences through offline and online events, meetings and conferences.

Using our association management and communication expertise, we establish community building programmes aimed at engaging stakeholders before, during and after the event.


For companies and brands:
We design and deliver meetings and events that are memorable and impactful.

For associations:
We strengthen your community, drive impact and take your association to the next level.

Our Solutions

Company & Brand

  • Meetings
  • Events
  • Incentives
  • Experience


  • Association Management & Consulting (AM&C)
  • Full Congress Management (PCO)
  • Global Market Development

Our Services

  • Analytics

    • Data Management
    • Event Impact & Measurement
    • Insights & Research
    • Membership Surveys
    • ROI
  • Content

    • Abstract Management
    • Development & Design
    • Education & Certification
    • Member Engagement & Activation Planning
    • Speaker Programme
    • Strategic Planning
    • Creative Storytelling
    • Thought Leadership
  • Creative

    • Branding
    • Concept & Theming
    • Graphic Design
    • Multimedia
    • Show Design
    • Stage Production
    • Theatrical Design
    • Video
  • Destination

    • Destination Consultancy
    • Event Design
    • Logistics
  • Digital

    • Cloud Based Community Platforms
    • E-learning
    • Event Technologies
    • Gamification
    • Hybrid Events & Streaming
    • Digital Marketing
    • Web Design
    • Application Development
  • Production & AV

    • Venue Selection
    • Technical Site Inspection
    • Project Planning
    • Interactive Webcast
    • Live Signage
    • Budget Control
    • 3D Mapping
    • Virtual Reality
    • Augmented Reality
  • Sustainability

    • Audit
    • Certification
    • Measurement & Reporting
    • Research & Strategy
    • Event Management
    • CTA

Promoting Excellence

2017 marked 10 years since the launch of MCI Institute and the commitment to talent development at MCI; driving growth and performance resulting in premium client service and professionalism.

Our commitment in supporting our talents’ development is clearly demonstrated by our in-house learning and development department. From all programmes delivered by MCI Institute over 10 years, a combined total of 61,485 learning hours have been received by MCI talents.


  • 20,690 Enrolments

    to MCI Institute learning programmes (2010 – 2017)

  • 61,485 Combined total

    learning hours received (2010 – 2017)

  • Global_1 1,353 Enrolments to 14 MCI

    Academies globally (2010 – 2017)

  • 16031_verzameling pictogrammen_annual report deel 2 +130 Learning weeks

    organised by local offices (2013-2017)

  • 16031_verzameling pictogrammen_annual report deel 2 300 Managers

    accessed online training by Harvard Business Publishing

  • Certification_1 69 Talents

    certified with industry specific certifications

Our Core Values

Our vision, day-to-day operations and relationships with partners and suppliers are cemented by the core values of:

  • 16031_verzameling pictogrammen_annual report deel 2

    Living by Growth

    An ambition that allows us to accomplish our own – and our clients’ – dreams and aspirations.

  • Promoting Entrepreneurship

    Boosting partnership and teamwork with clients and partners.

  • 16031_verzameling pictogrammen_annual report deel 2

    Believing in People

    Creating and nurturing relationships that connect and engage our global community.

  • 16031_verzameling pictogrammen_annual report deel 2

    Building Fair Relations

    Earning and maintaining trust among our collaborators and clients.


Businesses today need to lead, set the example and deliver true social, environmental and economic value to their shareholders, employees and society in general.

From the initial focus of greening our operations, sustainability has become a core part of the overall MCI culture and the way we run our business globally for delivering great value to our clients.

  • 16031_verzameling pictogrammen_annual report deel 2 3920 Talents clients & suppliers trained in sustainability best practices
  • 6317 Hours of staff volunteering
  • 16031_verzameling pictogrammen_annual report 50 Charity programmes supported
  • 22 Sustainable awards won (since 2007)

Health & Security

Acts of terrorism have been spread around the world significantly in the past years. MCI has dedicated itself to monitor these events with increased vigilance by analysing the potential threat in each country where its projects are executed, using analytical tools.

MCI has composed different strategies adapted specifically to reduce risks in countries with all types of threat levels.

At MCI we are constantly innovating our approach to Health & Security for ensuring that our attendees always stay up-to-date and safe wherever their event takes place.

  • Totaltraining 1000+ Hours of total training offered in Health & Security
  • 16031_verzameling pictogrammen_annual report deel 2 550 Hours of crisis management training conducted
  • Talentraining 7 Crisis exercises annually
  • 16031_verzameling pictogrammen_annual report deel 2 480 Talents trained in Health & Security industry standards
  • Experts 40 Talents designated as expert coordinators in health & safety
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